1. General Overview & Definitions

 

118 Print & Design Limited (‘118 Print’, ‘we’ , ‘us’ ‘our’) is a Business-to-Business (B2B)

organisation registered in England (7548678). We are committed to protecting your privacy and information security.

 

Client(s): Corporate businesses or organisations (schools, hospitals, government bodies, etc.).

Contact(s) / You: The person acting as a representative of the Client.

Data: Personal data protected under UK/EU law.

 

This policy applies to our website, emails, calls, and written correspondence. By using our services, you acknowledge the terms laid out in this document.

 

2. Information We Collect & How We Use It

 

We only collect personal data necessary to establish you as a business contact. We do not target individual consumers.

 

Data Types: Name, title, job status, business address, email, and telephone numbers.

Financial Info: Payment details (credit/debit cards) required for transactions and not seen or/stored directly by us. Clients use secure pay now buttons or sinply pay via bacs.  

Purpose: We use data to provide quotations, fulfil orders, provide historical tracking,

and meet legal/regulatory requirements.

Control: We will never sell your data. We only share it with trusted partners when necessary for service delivery (e.g., shipping) and where security is assured.

 

3. Marketing Communications (B2B)

 

In accordance with GDPR and PECR, we process B2B data for marketing where we believe services are of legitimate interest to your organisation.

 

Internal Marketing

 

We send price lists, product updates, and seasonal offers.

Frequency Cap: We aim to send no more than five marketing emails per calendar

year, typically within business hours (8:00 am – 5:30 pm).

Direct Opt-Out: Every email includes an "unsubscribe"

link. You can also contact us

via phone or email to be removed manually.

 

Third-Party Marketing (Market Location)

We occasionally use Market Location for managed email services.

 

They use their own verified data; we do not have access to their database, nor do we pass your data to them.

To opt out of these specific mailers, you must contact Market Location directly at 0800 118 2485 or enquiry@marketlocation.com.

 

4. Recruitment & Employment

 

For job applicants and employees, we process additional "Sensitive Personal Data" to meet contractual and statutory obligations (Payroll, HMRC, Pensions). This includes:

 

Date of birth, NI number, and bank details.

Health information (for sick pay/adjustments) and criminal conviction checks, where necessary.

Racial or ethnic origin data strictly for equal opportunities monitoring.

 

5. Security & Technology

 

Security: Data is stored on secure servers protected by firewalls and encryption.

While we take all reasonable steps, users acknowledge the inherent risks of internet transmissions.

Cookies: We use first-party cookies solely for website functionality and Google

ranking. They do not track personal information.

Human/Technical Error: We are operated by humans. If an unsubscribe request

fails due to a technical glitch, please contact us for manual removal.

 

6. Your Rights & Access Requests

 

Under the Data Protection Act, you have the right to:

 

1. Withdraw Consent: At any time.

2. Subject Access Request (SAR): Request a copy of the data we hold.

2. Correction: Request updates to inaccurate data.

 

How to contact us:

 

Email (Preferred): Admin@118printdesign.co.uk

Phone: 0330 202 0552

Post: The Manager, 118 Print & Design Limited, 12 Birch House, Birch Lane Business Park, Aldridge, WS9 0NF.

 

We will respond to requests within 30 days (extending to 60 days for complex queries).

 

7. Modern Slavery Statement

 

Pursuant to the Modern Slavery Act 2015, 118 Print is committed to ethical sourcing.

 

Supply Chain: We vet suppliers in the UK, Europe, and the Far East. All must sign an ethical trading agreement (ETI Base Code).

Internal Protections: We maintain whistleblowing policies and provide staff training to identify and mitigate risks of human trafficking.

 

8. Terms, Copyright & Disclaimers

 

Returns: We guarantee quality for 30 days from receipt. If you have a quality concern, contact us immediately.

Copyright: All website content, layout, and branding are the property of 118 Print & Design Limited. Duplication is strictly prohibited.

Disclaimer: We provide the site "as is." We are not liable for damages arising from the use or misuse of the site, to the full extent permitted by law. Jurisdiction: These policies are governed by the laws of England and Wales.